Privacy Policy

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number

• Property address or service location

• Details about your project or service enquiry

• Payment information (processed securely via Stripe)

• Any communication you send to us (emails, forms, messages)

We may also collect limited technical data automatically, such as IP address, browser type, device information, and website usage data through cookies and analytics tools.

How We Use Your Information

We use your information to:

• Respond to enquiries and provide carpentry and installation services

• Schedule consultations and manage bookings

• Process payments and deposits

• Communicate with you about your project

• Improve our website and services

• Comply with legal and regulatory obligations

We only use your data for purposes directly related to our services.

Payment Processing

All payments made through this website are processed securely by Stripe.

Stripe collects and processes payment information directly. We do not store or have access to your full card details.

Stripe is a PCI-DSS Level 1 certified payment provider.

For more information, please review Stripe’s Privacy Policy:

https://stripe.com/gb/privacy-center/legal

Sharing of Information

We do not sell or rent your personal data to third parties.

We may share your information only with:

• Payment processors (Stripe)

• Service providers assisting with business operations

• Legal or regulatory authorities where required by law

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

All payment-related information is handled exclusively by Stripe using industry-standard security measures.

Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Cookies

Our website uses cookies to ensure proper functionality and to analyse website performance.

Cookies may include:

• Necessary cookies (essential for website operation)

• Analytics cookies (to understand how visitors use the site)

You can manage your cookie preferences through your browser or cookie banner.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: novozhylovlimited@gmail.com

Phone: +44 7541 062636

Address: 10 Caulfield Road, London, E6 2EJ, UK

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Business hours:

Monday – Friday, 9:00 AM – 5:00 PM (GMT)