Terms of Service

Services

NOVOZHYLOV LIMITED provides professional services including, but not limited to:

• Window installation

• Door installation

• Flooring installation

• Custom carpentry

• General carpentry and renovation work

All services are provided based on the agreed scope discussed during consultation.

Products

In addition to our carpentry and installation services, we also sell physical products and accessories through our online store. These may include door fittings, wood care products, sealing materials, trims and related items.

Product descriptions, specifications, colours and finishes may slightly vary due to lighting conditions, manufacturing differences or screen settings. We aim to ensure all information is accurate, but minor variations do not constitute a fault.

All products are subject to availability. We reserve the right to modify or discontinue any product without prior notice.

Delivery of Physical Products

We dispatch physical products within 1–2 working days after the order is confirmed.

Estimated delivery time within the UK is 2–4 working days. Delivery times may vary depending on location and courier services.

Tracking details will be provided where available.

Once an order has been dispatched, we are not responsible for delays caused by courier services or external circumstances beyond our control.

Please ensure that the delivery address provided is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Booking and Payment

A deposit may be required to secure a booking and confirm scheduling of the service. The remaining balance is agreed separately and paid after consultation or upon completion of the work, unless otherwise agreed in writing.

All prices are quoted in GBP (£).

Payment Processing

Payments made through this website are processed securely via Stripe.

We do not store or have access to your full payment card details. Stripe is a PCI-DSS Level 1 compliant payment processor.

Cancellations and Refunds

Cancellations, refunds, and rescheduling are governed by our Refund & Cancellation Policy, which forms part of these Terms of Service.

By making a payment on this website, you agree to the terms outlined in our Refund & Cancellation Policy.

Service Timeframes

Estimated timeframes are provided for guidance only. Actual completion times may vary depending on project scope, site conditions, availability of materials, and circumstances beyond our control.

Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete information about the project

• Ensuring access to the property at the agreed time

• Preparing the work area where reasonably required

• Informing us of any known issues, hazards, or restrictions at the property

Delays caused by customer-related issues may affect scheduling and pricing.

Limitation of Liability

Our liability is limited to the value of the services provided.

We are not liable for indirect, incidental, or consequential damages, including delays caused by factors outside our control.

Changes to These Terms

We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page with an updated revision date.

Continued use of our website or services constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: novozhylovlimited@gmail.com

Phone:  +44 7541 062636

Address: 10 Caulfield Road, London, E6 2EJ, UK

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Business hours:

Monday – Friday, 9:00 AM – 5:00 PM (GMT)